Q: One visitor asked, "How do I get my floors to shine. I really don't know what they are made of. It is Columbia clic flooring - laminate. I really don't know anything else about it."

A: Columbia flooring has a web site. They provide maintenance instructions there. It sounds possibly that someone may have used an oil soap or some such "cleaner" on the surface of your floor and it has given this dull appearance. That is a guess. This company provides instructions and their own cleaner. At any rate, this is not a real wood veneer, but is a hard surface, like your counter top. Perhaps a mild solution of vinegar and water would help. Apply with slightly dampened and not wet cloth or sponge, and wipe dry. Otherwise, contact the manufacturer. They warranty their product against fading.